engaging

Reinventing Customer Relationships

Are yours updated or out of date? Have you taken a serious look at your customer relationships recently? If not, now would be a good time. Recently, IBM polled more than 1500 CEOs, general managers, and public sector leaders around the globe on a variety of topics, including customer relationships. This cross-section of executives represented…

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How Many Futures Are You Considering?

Have you ever noticed how when people talk about what lies ahead we always say the future? As if there is one, and only one, immutable future that will come to pass. Fact is, there are an unlimited number of possible futures, and it’s up to us to create the one we want. This is…

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10 Lessons Learned from 2009

Wow, what a year! 2009 has come and gone, and many of us are taking a huge sigh of relief. Going through one of the worst recessions in U.S. history will certainly take the wind out of your sails. But we appear to have weathered the worst of the storm. And while the economy might…

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Getting It Done

What Great Leaders and Managers DO There are many books about strategy and in recent years there have been some about execution. After all, CEOs globally are incredibly concerned about being able to execute within their organization. In tough times, it becomes even more critical to get the right things done within your organization. Leaders…

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