success

The Dangers of Traditional SWOT Analysis

It’s that time of year again. And, no, I’m not referring to Christmas shopping. It’s only September, for gosh sake! I’m talking about strategic planning. This is the time of year to pause for a bit longer than usual and think and about what winning will look like next year. It’s when we peer into…

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WOW Your Way to Better Results!

How many times have you had this happen within the past year? You attend a seminar or workshop led by a brilliant speaker. You take copious notes and receive excellent handout materials that reinforce the speaker’s key points. You return to the office brimming with a plethora of ideas and the best intentions for putting…

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Did Cookie Monster Mislead Us?

What? Cookie Monster mislead us? That’s like questioning mom, apple pie and the 4th of July! But he did. If you don’t believe me, just watch this very short (one-minute) video clip <http://www.youtube.com/watch?v=0WhuikFY1Pg>. Where’s the fib? In his implication that there’s only one right answer to the question. From a very early age we’˜re taught…

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How to Stop the Dreaded “Decision Drift”

Have you ever had a meeting that didn’t work out quite as planned? Where everyone agreed to a specific course of action and two weeks later you discover that what they’ve been working on doesn’t come close to your vision of what should happen? When these situations arise, we usually blame poor communication. We didn’t…

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Happy 4th of July!

July 4th is one of my favorite times to pause. I am perhaps one of the most patriotic people you could meet. I love this country. I am proud every day to be an American and proud of all that we have accomplished. I am proud of the men and women who serve us in…

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Is There A Gorilla In Your Market?

Is there a gorilla in your market? I’m not talking about the proverbial “800-lb. gorilla” that dominates a market. Almost every industry has one of those. I’m talking about the gorilla we don’t see. There’s a well-known experiment in which a researcher shows a videotape of six college students standing on a basketball court. Three…

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Not enough hours in your day? Start making better choices.

Feeling a little pressed for time these days? (Who isn’t!) It turns out you have more time than you think. In fact, that’s the title of a great book new book by journalist Laura Vanderkam — “168 Hours: You Have More Time Than You Think.” (168 = the number of hours in a week.) According…

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Protect yourself from the dangers of conventional wisdom!

Recently I wrote about the dangers of relying on conventional wisdom to make critical business decisions. I thought it would be fun to look at some actual examples from over the years. This “telephone” has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to…

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Do you get your customers? Empathize if you want to strengthen the bond

You’re experiencing unknown aches and pains in part of your body, so you schedule an appointment to see your doctor. During the examination, the doctor doesn’t ask any questions or conduct any tests. Instead, she says, “Here’s what I think is wrong with you” and then prescribes a medicine that has nothing to do with…

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Do you get me?

A while back I wrote a blog about resilience being one of the most important qualities for today’s leaders. A number of readers agreed with me, and one went on to point out another very important leadership trait that often gets overlooked – empathy. Most people don’t associate the word “empathy” with effective leadership. Business…

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What’s Your Conventional Wisdom (and how is it keeping you from winning)?

It’s hard to beat experience, strength and knowledge, right? Try telling that to the Los Angeles Lakers. Conventional wisdom said the Lakers were primed to win their third consecutive NBA title this year. They had a tall, dominating front line with Gasol, Bynum and Odom. Their coach had won more championships than any other NBA…

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Measuring What Matters: How to Stop Wasting Time, Talent, and Resources on Projects that Don’t Go Anywhere

Remember the old adage, “what gets measured, gets done?” Well, what does not get measured may still be getting done in your organization as well. Unfortunately, it may not be what you want done or what gets you to your destination. In today’s volatile markets, goals set in January can easily become out of date…

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