leaders

Protect yourself from the dangers of conventional wisdom!

Recently I wrote about the dangers of relying on conventional wisdom to make critical business decisions. I thought it would be fun to look at some actual examples from over the years. This “telephone” has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to…

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Do you get your customers? Empathize if you want to strengthen the bond

You’re experiencing unknown aches and pains in part of your body, so you schedule an appointment to see your doctor. During the examination, the doctor doesn’t ask any questions or conduct any tests. Instead, she says, “Here’s what I think is wrong with you” and then prescribes a medicine that has nothing to do with…

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Measuring What Matters: How to Stop Wasting Time, Talent, and Resources on Projects that Don’t Go Anywhere

Remember the old adage, “what gets measured, gets done?” Well, what does not get measured may still be getting done in your organization as well. Unfortunately, it may not be what you want done or what gets you to your destination. In today’s volatile markets, goals set in January can easily become out of date…

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Too Busy to Keep Up? Develop Resilience.

Resilient (riˆzilyÉnt): able to recoil or spring back into shape after bending, stretching, or being compressed; able to withstand or recover quickly from difficult conditions. Wow. Talk about the perfect description for leading an organization in the current business environment! Today’s business leaders need an increasingly diverse and sophisticated array of skills, traits, and aptitudes….

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Have You Done Your 1st Quarter Checkup?

Spring has sprung (according to the calendar, anyway) and April is upon us. For those who operate according to the calendar year, that means its time for an end-of-quarter checkup in regards to the strategic plan. More specifically, it means we should begin asking questions like: Are we making progress towards the goal? Is it…

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Declutter Your Business (and Your Life) in 2011!

If you could do ONE thing to make 2011 your best year ever, what would it be? According to three out of every four respondents in a recent Better Homes and Gardens survey, it would consist of “decluttering” their lives. In other words, getting rid of all the stuff that seems important (but really isn’t)…

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Are You Focused on Winning Like the NFL?

We’re halfway through the NFL season, and I have to say that from a fan standpoint, I’ve had better years. I root for the Cowboys, Broncos, Chargers and Falcons, although not necessarily in that order. So far only one of my teams (Falcons) enjoys a winning record, while the others have all dipped well below…

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What’s Your Favorite Bias (And is it Subverting Your Planning Process)?

As business leaders, we like to think of ourselves as thoughtful, rational creatures that carefully weigh all the evidence and then make logical, informed decisions. If only it were that simple. Far too often, our “rational” decision-making processes fall victim to our own preconceived notions about how the world should work, as well as a…

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Do You Have a Complexity Complex?

Are you overwhelmed by how fast the world moves these days? Does it seem like everything is getting more complicated? Do you sometimes feel like you might be out of your league when it comes to leading an organization in today’s chaotic markets? Welcome to business leadership in the 21st century. Technology was supposed to…

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The Real Recipe for Innovation

When I talk to business leaders, I always ask about the most difficult challenges they face day in and day out. Increasingly, I’m hearing about how hard it is to innovate on a consistent basis. This anecdotal evidence is now being supported by a recent McKinsey Global Survey that polled more than 2,200 senior executives…

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Are You Shifting Into High Gear with Social Media?

Not only is our world moving faster and faster these days, it is also becoming more connected than ever. And it looks like the corporate world has finally gotten the message. For the past few years, I have been talking to clients and keynote audiences about the importance of embracing social media as an additional…

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Our Brains Are Out to Get Us!

Andy Grove, the founder of microchip giant Intel, once said, “Business success contains the seeds of its own destruction.” Just look around and it’s hard to argue with him. General Motors. Enron. Washington Mutual. Lehman Brothers. PanAm. The landscape is littered with once-dominant companies that have lost their position of market leadership or gone completely…

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