customers

Five Steps to More Engaged Employees

According to Gallup’s State of the American Workplace: 2010-2012 report, employee engagement levels remain stagnant in the U.S, with only 30% of American workers saying they feel “engaged, involved in, enthusiastic about, or committed to their workplace.” Which means that seven out of every 10 employees are just going through the motions. That’s no way…

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Your Phone is Now Your Bank: Are You Ready for Disruptive Innovation?

Does your bank fit inside your cell phone? If not, it soon will. And if today’s banks don’t come to terms with this fact very soon (as in starting yesterday), they may no longer exist in 10 or even five years. How’s that for disruptive innovation? I just finished reading Bank 3.0 —Why Banking Is…

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Time For a 1st Quarter Checkup

A lot can happen in three months. The Vatican can elect a pope from Argentina. We can now carry knives through airport security. And Dennis Rodman can become BFF (best friends forever) with Kim Jong Un of North Korea. Who in the world saw that last one coming? Which begs the question: if all this…

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Slowing Down to Go Fast

Twenty-five years ago, fax machines – which took minutes to transmit one page of data and print it out on wax paper in barely legible text — were considered the height of communications technology. These big, bulky devices had to be plugged into an electrical outlet in order to function, and were not very portable….

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How to Be a Top 50 Innovator

FastCompany recently released its list of the world’s 50 most innovative companies. Many of the names on the list come as no surprise, especially the top three (Apple, Facebook, and Google). But what caught my attention was the diversity of companies and industries represented. Technology and Internet companies dominate the list (again, no surprise). But…

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Three Strategies for Winning in 2012

2012 is almost upon us. And I have some good news and some bad news in regards to the year ahead. The bad news? If you think you’re running fast now, get yourself some new track shoes, because the world isn’t slowing down. In fact, it will continue to go faster and get more complex…

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Test Your Innovation IQ

Everyone knows that innovation means coming up with the next great idea in your industry, right? Actually, there’s a lot more to it than that. Test your ability to separate innovation fact from fiction by answering the following questions true or false: Innovation is the act of coming up with new and creative ideas. Innovation…

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Putting On A New Pair of Goggles

A few weeks ago I wrote about a stodgy safety products manufacturer that dramatically increased sales of its goggles by studying fashion trends. I’m not suggesting we all start subscribing to Vogue, Glamour or Elle (although maybe that is not a bad idea). What we do need to do is start looking beyond the walls…

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Think Outside the Goggles!

What do the worlds of fashion and safety goggles have in common? More than you might think!

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Leadership: Then and Now

Think your job has changed significantly over the past decade or two? Compound that with the complexity of leading an entire organization! Previous generations of leaders could at least count on a reasonably stable world, where change unfolded at a much slower pace. These days, the past is increasingly less predictive, the future is almost…

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Do you get your customers? Empathize if you want to strengthen the bond

You’re experiencing unknown aches and pains in part of your body, so you schedule an appointment to see your doctor. During the examination, the doctor doesn’t ask any questions or conduct any tests. Instead, she says, “Here’s what I think is wrong with you” and then prescribes a medicine that has nothing to do with…

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Have You Done Your 1st Quarter Checkup?

Spring has sprung (according to the calendar, anyway) and April is upon us. For those who operate according to the calendar year, that means its time for an end-of-quarter checkup in regards to the strategic plan. More specifically, it means we should begin asking questions like: Are we making progress towards the goal? Is it…

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