value

Do you get your customers? Empathize if you want to strengthen the bond

You’re experiencing unknown aches and pains in part of your body, so you schedule an appointment to see your doctor. During the examination, the doctor doesn’t ask any questions or conduct any tests. Instead, she says, “Here’s what I think is wrong with you” and then prescribes a medicine that has nothing to do with…

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Job Hunting in a Social Media World: Are You Keeping Up?

A colleague sent me an interesting report the other day – 125 Linked-In Job Search Tips. It’s a great read that got me thinking about how much things have changed in the employment landscape since I started my career. It also reminded me of how critical it is to keep up to date on changing…

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Measuring What Matters: How to Stop Wasting Time, Talent, and Resources on Projects that Don’t Go Anywhere

Remember the old adage, “what gets measured, gets done?” Well, what does not get measured may still be getting done in your organization as well. Unfortunately, it may not be what you want done or what gets you to your destination. In today’s volatile markets, goals set in January can easily become out of date…

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The Real Recipe for Innovation

When I talk to business leaders, I always ask about the most difficult challenges they face day in and day out. Increasingly, I’m hearing about how hard it is to innovate on a consistent basis. This anecdotal evidence is now being supported by a recent McKinsey Global Survey that polled more than 2,200 senior executives…

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Making the Leap to Disruptive Innovation

Does your organization struggle to innovate on a consistent basis? If so, you may want to get your customers involved. Innovative companies have always intuitively understood the importance of customer feedback. But now there’s evidence that strongly suggests that direct customer involvement in the new product development process can make a real difference in your…

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Two, Four, Six, Eight… Are You Going To Innovate?

Are you sick and tired of hearing about the constant need to innovate in today’s markets? If so, I have some bad news. Innovation is not just another catchphrase of the day. It’s a new business imperative, and it’s not going away any time soon. The good news is that most leaders and managers are…

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