listen

Time for a Nice Cold One!

The dog days of summer are almost upon us, and everything is heating up. When the temperature soars and we want to cool down, few things hit the spot more than an ice-cold soda, lemonade, or beer. When things heat up, it’s also a good time to cool down your business. And no, I don’t…

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Expose Yourself! Get Better Results by Making Your Thinking Visible

Expose yourself? No, I’m not talking about trench coats or the number two activity on the web (porn is BEHIND social media these days!). I’m referring to common communication challenges that can be easily overcome by pausing to bring others along in your thinking process. When we present ideas to other people, especially new ideas,…

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How to Build Trust Through Better Listening

I ran across a quote the other day that resonated with me: The organization of today will require leadership that can operate on the edge of chaos by relinquishing command and control and creating an environment of mutual trust and respect. Two things struck me about this quote. One, just how much today’s leadership model…

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Trust

What creates it & how do you maintain it today? Trust is the state of readiness for unguarded interaction with someone or something. Trust is built and maintained by many small actions over time. Trust is telling the truth, even when it is difficult, and being honest, authentic, and reliable in your dealings with customers…

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