employees

The Winning Attitude Tipping Point

As business leaders, everything we do should focus on setting our organizations up to win. But we can’t do it all ourselves. Which means we also need to get our employees obsessive and relentless about winning – a task much easier said than done. If you’re struggling to build a winning attitude in your organization,…

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Do you get your customers? Empathize if you want to strengthen the bond

You’re experiencing unknown aches and pains in part of your body, so you schedule an appointment to see your doctor. During the examination, the doctor doesn’t ask any questions or conduct any tests. Instead, she says, “Here’s what I think is wrong with you” and then prescribes a medicine that has nothing to do with…

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Do you get me?

A while back I wrote a blog about resilience being one of the most important qualities for today’s leaders. A number of readers agreed with me, and one went on to point out another very important leadership trait that often gets overlooked – empathy. Most people don’t associate the word “empathy” with effective leadership. Business…

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Re-Recruiting: Your Best Defense Against Restless Feet

Suppose one-third of your employees suddenly walked off the job. Think it might impact your ability to serve your customers and achieve your strategic goals? Granted, the odds of every third employee taking a hike all at once are slim. But according to a recent survey conducted by MetLife, 36 percent of employees hope to…

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Measuring What Matters: How to Stop Wasting Time, Talent, and Resources on Projects that Don’t Go Anywhere

Remember the old adage, “what gets measured, gets done?” Well, what does not get measured may still be getting done in your organization as well. Unfortunately, it may not be what you want done or what gets you to your destination. In today’s volatile markets, goals set in January can easily become out of date…

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Are You Engaging? Funny, smart, and easy to dance with is not enough these days

You may be funny, smart, and easy to dance with, but if you are not engaging employees on an ongoing basis, all of your work in developing a strategic plan will be for naught. In my last two blogs, we talked about informing and inspiring employees during implementation of the strategic plan. The last piece…

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How to Avoid “Hitting the Wall” in Your Strategic Plan

I focus a lot of my time and energy on helping clients remember the importance of ongoing communications as their strategic plan unfolds. Keeping employees informed on a regular basis helps to keep the finish line in sight and ensures that everyone runs the same race. But getting from where you are now to where…

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Are We Short-Changing our Middle Managers?

Every once in a while you run across a statistic or bit of information that really makes you sit up and take notice. Here’s the latest one for me. According to the ASTD (American Society for Training & Development), the ranks of middle managers have significantly declined over the past two years while their responsibilities…

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Does Your Culture Support Innovation?

There’s a lot of people talking about innovation these days, myself included. The good news is that business leaders seem to be sitting up and taking notice of this important subject. The bad news is that once a topic becomes popular in the media, people have a tendency to see it as the next “management…

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Reinventing Customer Relationships

Are yours updated or out of date? Have you taken a serious look at your customer relationships recently? If not, now would be a good time. Recently, IBM polled more than 1500 CEOs, general managers, and public sector leaders around the globe on a variety of topics, including customer relationships. This cross-section of executives represented…

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Are Your Thought Bubbles Killing Your Strategic Plan?

Those who follow my blog or have heard me speak to business groups and conventions know that I constantly talk about the dangers of MSU, or making stuff up. Making stuff up occurs when we listen to the thought bubbles inside our heads that tell us the world must be a certain way; when we…

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Are You Killing Innovation in Your Company (Without Even Knowing It)?

In today’s world, innovation is a business imperative. You either find new and better ways to add value to your customers, you play follow the leader with those who do, or you go out of business as others change the game and you lose. Most business leaders intuitively know this. Which is why more and…

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